yeah i can appreciate the standard bureaucratic answer; "we're working on it", along with the "it's pretty complicated". I think they keep flash cards of those phrases and practice saying it to be able to say, "I have no idea, and i should" withou...
Aren't you cute! This little puppy was so cute. He was following me around on a home I was doing an appraisal on and loved trying to "catch" my tape measure so I snapped his photo. He was my little "helper" on that job.